Terms of use

These terms apply to anyone who visits The Memorial Bridge or places a lock on it. By placing a lock or making a purchase you agree to them. If you have a question, please contact us.

The service

The Memorial Bridge lets you create a memorial padlock that is shown publicly on a virtual bridge, and lets visitors leave virtual candles. Classic locks are free. Custom locks and Lantern panel placement are one-off paid digital items, described on About & pricing.

What a memorial may contain

Locks are public and are read by grieving people, so every lock must be a sincere memorial to someone who has died, including a companion animal. You must not include:

• hateful, abusive, harassing, sexual or violent content;
• advertising, spam, links or contact details for promotion;
• memorials for people who are alive, or content meant to mock, threaten or deceive;
• someone else's private information, such as an address or phone number;
• photos you don't have the right to use.

You confirm that you have the right to share the names, words and photo you submit, and you give us permission to display them on the bridge and in shared links.

Moderation

Visitors can report a lock. A lock that receives several separate reports is hidden automatically until we review it. We may hide or remove any lock that breaks these terms, with or without notice. See the refund policy for what happens to paid locks that are removed.

Payments

Payments are processed by Bachs. We never see or store your card or bank details. Prices are shown before you pay, and a paid lock is placed once the payment is confirmed.

Availability

We work to keep the bridge online and every memorial in place, but we can't guarantee uninterrupted service. We may update the design, features and these terms. If we change the terms, the date at the top will change.

Liability

The service is provided as it is. To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us for the lock concerned.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria.